Ordering & Purchases

Placing an Order

• How do I place an order?
• Gift wrap your order
• Adding items to your Trolley
• Minimum Order Value
• How to use the Checkout
• I ordered through the Guest Checkout, how do I locate my order?

Making Changes to my Order

• Why can’t I add combined shipping?
• Can I add Delivery Instructions to my Order?
• Can I upgrade my delivery method?
• My invoice has incorrect information, can I update this?
• Can I change my Delivery/Billing Address?
• How do I update my credit card details?

See all 7 articles

Cancellations

• Why can’t I cancel an item from my order?
• How do I cancel or remove items from my unshipped order?
• When will I receive my refund?

Promo Codes and Special Prices

• My approved price match has expired, can this be approved again?
• Why was my Price Match request rejected?
• How do I request a price match?
• How do I use my promo code?
• Last Chance Deals