If an item you have ordered has arrived damaged, please contact Mighty Ape within 7 days of delivery. We will advise you on how best to proceed once the damage has been confirmed and assessed. Once we have confirmed the damage or fault, we will endeavour to repair, replace, or refund items where possible.
For fast processing of your return, please ensure you provide the following information when submitting your support request:
- You retain the original packaging, including the Mighty Ape box or satchel
- You accurately describe the fault or damage
- You attach clear photographs of the damage
Please contact us here and select "I have a courier or delivery issue"
You will need to include your order number, the courier service your parcel was sent with, and detailed information about the delivery issue you are experiencing.
In most cases, we will need to launch an investigation with the courier company to assist with resolving the delivery issue you are having. Rest assured, our team will do everything they can to help resolve your issue as quickly as possible.