If your tracking number has updated to let you know that your parcel was delivered but you have not received anything, we recommend first checking around your property and your mailbox. Courier Drivers will often do their best to deliver your parcel to a safe place on your property which is out of view from the road.
If you are unable to locate your parcel despite this being marked as delivered, please contact us within 7 days of delivery.
Please contact us here and select "I have a courier or delivery issue"
You will need to include your order number, the courier service your parcel was sent with, and detailed information about the delivery issue you are experiencing.
In most cases, we will need to launch an investigation with the courier company to assist with resolving the delivery issue you are having. Rest assured, our team will do everything they can to help resolve your issue as quickly as possible.
Please be advised that neither Mighty Ape nor the courier companies we use are able to refund or replace items that have been lost, damaged or stolen after being successfully delivered to your property. We recommend using the signature required upgrade if you are concerned about your parcel being left unattended after delivery to your property.