- How will I receive my digital delivery?
- How long will the digital delivery take?
- How can I find my digital code?
- How do I redeem my code?
- Digital Delivery Returns Policy
How will I receive my digital delivery?
Once you've placed your order through the Mighty Ape checkout, you will receive an email confirming your purchase. Within your order confirmation email, you will receive a copy of your code, which you will then be able to redeem through the relevant portal!
How long will the digital delivery take?
Once payment has been received and your order has been confirmed, you'll receive an email containing the digital delivery of your purchase.
In most instances, you will receive your digital delivery within a few minutes of successful payment, however, we kindly ask that you allow up to 24 hours for the email to come through. All orders are subject to our payment review processes, which can cause a delay of up to 3 days in select instances. However, if we do need to verify any details surrounding your purchase, we will contact you promptly via email.
How can I find my digital code?
Your redemption code will be displayed within your order confirmation email. You'll also be able to view your redemption code through your My Orders page under your Mighty Ape account by navigating to the appropriate order from the "My Orders" page.
If you lose your original digital delivery email, please visit your "My Orders" page using the above link to locate a copy of your code! If you placed your order through our Guest Checkout, or if you're unable to locate it, please contact our Customer Services Team for assistance.
If you have not received the digital delivery email containing your code, please check your junk/spam folder as well as any 'promotional' or 'other' inboxes. Alternatively, follow the above steps to locate the code through your Mighty Ape account, or reach out to us for assistance.
How do I redeem my code?
- Sign into your Microsoft account or Xbox Live profile on microsoft.com/redeem
- Enter the 25 digit code
- If you do not already have an account, go to xbox.com/live, follow the instructions to create a new account, and then enter the 25 digit code
For more information on how to redeem codes on your Xbox console, visit xbox.com/howtoredeem-console
How to redeem
- Sign into PlayStation™Network or create an account at playstation.com.
- Go to 'Redeem Codes' on PlayStation™Store and enter the 12-digit voucher code.
Note: Voucher code issued by Sony Interactive Entertainment Network Europe Limited (with company number 06020283) of 10 Great Marlborough Street, London, W1F 7LP, United Kingdom. The retailer is acting as agent on the issuers behalf. Full terms apply at www.playstation.com/legal/PSNTerms
Digital Delivery Returns Policy
Please note that we are unable to accept Change of Mind returns on digital purchases or cancel digital purchases once a code has been issued. Due to this, we recommend placing your order carefully to ensure you are purchasing the correct product.
If you're experiencing any issues redeeming your code, please contact Microsoft or Sony for assistance:
Similarly, if you are experiencing any in-game or technical issues, please request assistance through the appropriate support channels for the purchased game or respective console. We are unable to provide technical support for any Xbox Live, PSN, or game related issues.