If your item has arrived and is faulty, damaged, or is not working as intended, please notify us as soon as possible. Once you have notified us, we will arrange for the return of the product for assessment. Once we have confirmed the damage or fault, it will either be repaired or replaced free of charge. In instances where a repair or replacement is not available, we will instead process a refund.
For fast processing of your return, please ensure the following:
- You retain the original packaging, including the Mighty Ape box or satchel, if the item has arrived damaged
- You attach clear photographs of the damage
- You accurately describe the fault or damage
Contact customer service to arrange a return.