Australia Post
If your order has been marked as shipped, but this has not been received, please confirm your tracking details with the correct delivery service. Your tracking number has been emailed to you and is also available in My Account.
Go to the Australia Post web site
Call Australia Post on 03 8847 9045
If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, please contact us and we will start an investigation with your delivery service on your behalf.
If you cannot find a non-signature required item, it is likely that it was delivered using the Australia Post Safe Drop system. This will be shown in your tracking if it was used. You are able to request an image from Australia Post showing where the item is left to confirm that it is your address.
If you are concerned about your items being left unattended we recommend using the “signature required” option that is presented in the Checkout. Regrettably, neither Mighty Ape nor Australia Post are able to refund or replace items that have been lost, damaged or stolen after being successfully delivered to your property.
DHL Express
If your order has been marked as shipped, but this has not been received, please confirm your tracking details with the correct delivery service. Your tracking number has been emailed to you and is also available in My Account.
Call DHL on 13 14 06
If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, please contact us and we will start an investigation with your delivery service on your behalf.
DHL shipments do not automatically require a signature. If this has not been selected during the checkout, these can be left unattended on your property.
In instances where your address is outside of the Metro area, DHL will pass your parcel onto a third-party service, such as Australia Post or Toll. Delivery will still be within the quoted timeframe shown to you during the checkout.
If you are concerned about your items being left unattended we recommend using the “signature required” option that is presented in the Checkout. Regrettably, neither Mighty Ape nor DHL are able to refund or replace items that have been lost, damaged or stolen after being successfully delivered to your property.