If an email sent to your email addresses bounces back to Mighty Ape more than 10 times within 3 months, we will stop attempting to send you emails.
A notice will be displayed to you on the site so you can rectify the problem.
Some common reasons for email bouncing include:
Invalid email address
An email will bounce back if you misspell your email address or if your address contains a typo. For example “…@extra.co.nz” vs. “…@xtra.co.nz” or “…@gmail.co.nz” vs. “…@gmail.com”
Inbox exceeded the maximum size
Some email providers will bounce emails back to the sender if your inbox has exceeded its maximum size. You can rectify this by simply deleting old messages. We recommend paying special attention to emails that contain large attachments that may be significantly contributing to the size of your inbox.
Email address no longer exists
If you created a Mighty Ape account with an email address that no longer exists you will need to provide us with a new email address. For example, you may have used an email address from a previous employer and the address has been decommissioned.